Terms of service

We are very happy to accommodate your busy schedule and adjust to your needs. With this in mind, please refer to our Pet Cuisine Late & Cancellation Policies below prior to booking your grooming appointment.

LATE POLICY
If you are running late, please call to notify us. If the groomer does not have another appointment following your session, the groomer may be able to wait. If the groomer does have a session after yours, and you are more than 30mins late, your appointment will be forfeited and a cancellation fee will be charged.

CANCELLATION POLICY
If you fail to show for, or cancel within 24 hours of your grooming appointment, you will be charged a cancellation fee of $25 on your credit card. If you cancel 24 hours ahead of the appointment, there will be no charge.